AT&T Cell Booster

Downloaded, tried to sign in, got a time out. Tried again, spinning circle for way too long. Deleted and reloaded the app and tried again. Spinning circle for 20 1/2 minutes now. I’m quitting, returning the booster, and changing carriers. This is nonsense.

After 2 and 1/2 hours on the phone with three specialists , I am still trying to get someone to fix my cell booster !! Finally got a hold of a Service specialist that knew how to do his job. He fixed it in about 20 minutes teach people how to do their job. Let the guy that fix this one be the instructor for the rest of them.

The app is worse than the company. You’re better off trying to register and monitor your boosters via the website, and even then it’s buggy.

I don’t believe there’s anything wrong with the equipment, but the registration process is flawed. This is a 4G booster and it has you going through the steps of a 5G. Had to send it back in because of no support. good riddance.

This app left me with more questions than answers 😕

I’ve had these for years with mostly good luck until recently when my internet got knocked out. Once back up the booster wouldn’t reconnect spent 5-6 hours on the phone and by myself trying to get it up and running including deleting from the app and trying to reregister it with zero progress. Just bought a new one and same issues. I think the app is the problem not the booster itself. Currently back on hold with tech support trying to get to bottom of it and no-one there seems to understand these units and how to troubleshoot

Terrible app Instructions do not exist does not work

Was dubious having read so many negative reviews. Virtually no signal at home in western MA. Works incredibly well.

This app is glitchy. When it works it works great, then suddenly it stops and you have to spend countless hours trying to get it to work again. I am surprised that a company that prides itself on their experience in telecommunication technology and innovation creates a product as glitchy as this, and makes no reasonable effort to remedy the problem in a reasonable amount of time. Really wish they could remedy this as I have c-phones and the booster through them.

Within 10 + feet of rebooted unit on 500gb/sec wi-fi and making a speaker phone call, people on the other end of the call complain the connection is poor. Happens every time. When I switch off the iPhone speaker mode to the “normal” ear speaker (not an ear piece) they say the connection is so perfect. NOTE: This happens across iOs updates, over different iPhone models, over the span of two years, and over years of reboots of the AT&T unit. Honestly, after a power failure in the house the AT&T unit loses power and does not auto-start. I can use our registered iPhones ( in most areas) just fine without the unit on. If I walk by the unit and notice it is powered down, I will turn it back on. Our phones might auto-pickup a good signal with our wi-fi and use that to successfully manage calls without the AT&T unit. We need the unit because our residence has stucco on the outside with wire mesh underneath. This creates a faraday cage around our whole house ( except for the roof, doors and windows).