CapMetro Bikeshare

App not taking credit card and they just keep telling me to try other cards (Its my problem). There was another guy right beside me having the same issue and talking to customer service not getting results either. I followed all their steps and it still did not work. They simply said there is nothing they can do but that it was not on their end. Absolutely absurd. Don’t plan to use them. They ruined our whole day with their ridiculous, apathetic. and incompetent service

I had no problems at all with the app. After reading other reviews I was surprised. It was easy to sign up, and easy to rent the bikes. We had a great ride around the River. Only thing to consider was the 60 minute limit before they start charging extra. We returned our bikes to a kiosk half way (45 minutes) through and sat by the river a bit and enjoyed the scenery. I think we could have just checked them back out again if we chose to. Also, funny it was $11 for a 30 day pass and $12.80 for a one day pass 😂.

No way to logout. No way to reset password, so if you forget, you're done. Even if you delete the app and re-install, you are still logged in. Which would be fine, but for some reason you have to reenter your password to buy a new pass. Instead of some 2 factor approach. Ridiculous.

Cap metro generally does a decent job with apps but this misses the app so bad I can’t describe it. First my girlfriend’s account can’t be created because she’s from Australia and it won’t accept her card despite claiming it will. Then I tried it create an account. You are forced to choose between pay as you go or a pass and can’t change the choice after account creation. Best I can tell you have to delete your account to change it. Pure idiocracy.

I use this everyday. Customer service is fast and understanding if you give them a call. This is the best decision I ever made coming to college.

I’m unable to sign the rental agreement. App stays locked on spinning wheel of death trying to load. No other problem with other apps or internet connection. Called to get help and they said it was my phone. Do I tried to download on my iPad and had the same result.

See title

My debit card not working on this app since 3 month pls support 🙏

Genuinely terrible app experience compared to other bikeshares run by Lyft, buggy and frustrating UI, with no real updates in several months! The actual bikes are very pleasant to ride. This could be a great program, but the app could really hold it back. It’s not clear how to pay for single rides the first time you use the app, and you can’t request a bike to be placed in the morning like you can on the scooter apps. since the switch to Lyft, the city’s data dashboards haven’t been updated, and they were super helpful for figuring out if certain stations empty out quickly (and getting stranded). CapMetro, please fix this app, I want this program to succeed!

I confirmed with CapMetro. Incredible as it sounds, if you don't have a credit card, you can't use Austin's public bikeshare program.