DoorDash - Business Manager

This app is worse than using one ply toilet paper after eating Taco Bell at midnight!! This app has been broken for over 2 months without a single bug fix!

My business is deactivated last two weeks. Had submitted EIN but no o e verified it. Made quiet few phone calls.

Works really well easy to update menus and review data

We own a small restaurant, and have been working with DoorDash for years and we trusted them. Recently, we found out DoorDash hasn’t paid us from Sep 2024 till Mar 2025, we have been trying to contact them over a month, no solutions, no feedback, cancelled vital meeting without notice, every time called them, same answer, they will send to supervisor, that’s it!!! They are not as good as used to be! Always hard to find them to solve the problem. Also, we had been hacked account once because DoorDash!

As a restaurant using DoorDash, I’d like to suggest a very important improvement to prevent confusion and losses: the app needs a clear visual distinction (color matching) between customers and dashers (drivers). We’ve had several situations where a customer shows up in person to pick up their order, showing their app as proof. Then, a few minutes later, the assigned dasher arrives, also showing their app, expecting to pick up the same order. Since both interfaces look nearly identical, it’s hard to immediately know whether we’re handing the food to the customer or the dasher. My suggestion: give the dasher app a completely different color scheme than the customer app (for example, blue background for dashers and white or red for customers). This would let us instantly identify who is picking up the order and prevent confusion, fraud, or duplicate pickups. This small design improvement could make a big difference in the day-to-day operations of restaurants and enhance the experience for both customers and dashers. #2 Improve Handling of Scheduled Orders to Avoid Kitchen Confusion There’s an issue with scheduled orders that creates confusion in the kitchen. When a scheduled order arrives, I have to accept it—but as soon as I do, the ticket is sent immediately to the kitchen printer, just like any regular ASAP order. The problem is that my kitchen staff is often busy, and they don’t always realize it’s a scheduled order. So they start preparing it right away, even if the pickup time is still far away. My suggestion: When a scheduled order comes in, we should receive a notification or visual alert, but the ticket should not print in the kitchen right away. Instead, the system should wait until the correct prep time (which we’ve already defined in the app—in my case, 20 minutes before pickup) before sending the order to the kitchen printer. This simple change would reduce confusion, avoid wasted food, and improve order timing, especially during busy hours.

Nothing

Great

App does not send new orders auto notifications and has no options to change that. It works fine on android devices but on apple it is a horrible experience for taking orders.

DoorDash loves to change the app to continually confuse and make it harder to access your information. They also steal from the restaurants that use their platform. Definitely keep your eye on them.

When trying to rate Dd the app won’t work