Sundance Now: Series & Films

This is absolutely the worst customer service I’ve ever experienced. There’s no way to call. The only way is email and it takes two or three days to hear from somebody. there was a glitch on their website so I could not cancel so I sent an email requesting cancellation several days before I was due to receive a charge. However, the fact they received my email and responded they did not cancel so I was charged. It took me two weeks to get the charged removed. They should not be allowed to charge you if there’s no way to contact customer service no chat no phone no texting only email. The app itself is awful.

Complete and total trash and made worse by greedy trashy crapple

This app does not work at all on iPhone 15.

I have done all I could think to do to get this app to work. It will play the Sundance logo and then not play it will remain at 00:00 and it’s not paused. I’ve removed it completely from my phone, restarted it and reinstalled it on my phone and still the same this needs to be fixed.

While some of their content is good, the sound is only 2 channel, making the experience difficult to get through. It requires you to turn the volume up and down because someone couldn’t be bothered to mix 5.1 surround sound like a civilized person in this day and edge. The worst thing, however, is the utter lack of navigation, resuming playback from your current position and being forced to start an episode over if you want to resume it. Neither does it track your current episode watched with Apple TV or allow you to resume playback across the cloud or even track what you are watching. Serious glitches here with Wisting navigation. This app was released like it was a gen 1 beta system for testing, but not production. It’s difficult to pay for something that makes you work so hard to enjoy watching it. Ultimately, it seems more appropriate is should be called AngryDance Now until they figure out how to get resume controls working properly and correct the 2 channel sound issues that tend to drown out the dialogue. 5.1 sound is reference audio now and should be standard. They went to all the trouble to make a great soundtrack for Black Snow, but didn’t release it in 5.1, so the base laden soundtrack just buries the audio. It just goes to show that while you can buy content and make it available, ensuring that streaming it at least meets the current standard all the other streaming providers have reached with playback, cloud, and sound is something altogether different and utterly neglected here.

Signed up for Sundance to watch discovery of witches with my gf and wanted to cancel once we finished but they make it impossible to cancel. Can’t sign into the website even tho I know the password and when I try to reset my password by sending a reset link to my email I never get it. I had to contact support for them to manually reset my password which still doesn’t work when I try to sign in. It’s been over a year that I’ve been charged for this dumb subscription that I will now have to call my credit card company to get them to somehow stop the payments.

I have a credit card that I don’t use. Suddenly, I have a bill from there for Sundance for $59.99 plus a late fee because I don’t use this card and was unaware of a charge. I contact Sundance and and I am given the run around and find out I have been charged for 2 years!!! Be careful and don’t bother with this scam of a company.

I subscribed to this through Roku and the app doesn’t work very well. When I tried to add shows to my watch list I kept receiving error messages. I couldn’t find an alphabetical search and the rewind button is a joke. I have a subscription to AMC+ and didn’t realize that several of the titles overlap, so I wasted my money on this. Regardless, the Sundance Now standalone app on Roku needs to be fixed. I wanted to add that the problems are definitely with the Roku app, not Sundance Now. I just replaced my device with an Apple TV 4K and the app works great. I was able to add shows to my list with no problems.

When Netflix, Amazon & other apps remember what episode you’re on let alone what series you’re watching, Sundance doesn’t offer either; then, it also doesn’t restart where episode is paused and turned off-starts completely over making a person fast forward though entire episode; also Durant let you skip past recaps and intro. When there a more than half a dozen episodes these are convenient and I believe important tools.

Video (previously no consistent issues) now lags and skips and lacks audio… constant playback issues. (Just the app on installed device — I don’t have a tv to cast to) Why am I paying for this?