Rapsodo Baseball

Currently can’t use the device as it is doing false triggers? Tech says it is due to air flow which you’d think facilities have fans and A/c so why have it so sensitive . The old one I had was better even though it hardly worked at all. This one is worse, spent a whole bunch of money along with sending the old device back. Luckily I kept the old software price for a year. This isn’t worth the money and needs to be retested. It hasn’t read one swing correct and will constantly process swings that aren’t happening claiming “foul ball” or “misread”. At least the customer service is nice and helpful with what they can control, so we appreciate them.

Have had an account for over four years, and it seems as if rhapsody has never been able to figure out how to make their own product work. I enter the correct password and it says incorrect, then I change it and enter the new one and it says incorrect again. Then my account is blocked when I only tried to sign in a few times each with the correct password only and then I unblock it and have the same problem and keep changing the password only for it to be “incorrect” again.

Not happy with the upgrade from hitting/pitching 2.0 to Pro units. Every time this app logs out (which is a lot!) I get caught in a login/syncing loop where the app never finishes syncing whatever data it needs from the cloud. Even after leaving it for an hour or more. Close the app. Reopen the app. Try to log in again. Same result majority of the time. If I am lucky enough to get to the startup screen and start a new session, the add new player function has never worked successfully from the iPad, AND we have to start from scratch to scan the QR and link the unit to the app. This puts the coaches at our facility in an awkward spot when a player specifically buys a Rapsodo assessment and it doesn’t work

Very frustrating

I’ve had the Rapsodo Pro 2.0 Hitting and Pitching device since June 13th, but so far I haven’t been able to get past the firmware install loop that pops up every time I try to use this device with the Rapsodo Baseball App. I’ve uninstalled and re-installed the Rapsodo Baseball App at least 6 times, have the most recent iPad iOS update, with a 5th generation iPad Pro, and every time it gets an error with installing the firmware, followed by an on screen message that says this problem is being addressed. I was told by one of Rapsodo’s customer service representatives that there would be some type of update this past week (the week of 6/24 to 6/28) to address this firmware loop problem, but as of the writing of this review (6/30/2024) there has not been any update by Rapsodo. At this point, with the cost of the team subscription, it has become a $6,000 piece of equipment without any utility. The Rapsodo Baseball app and Rapsodo Pro 2.0 device were clearly not ready for launch. EDIT (03/18/2025): Giving a brief update to the Rapsodo Pro 2.0. I hate to be that guy, but I cannot recommend this device to anyone at this point, especially for how much it costs between the device and the membership. For the money, it just has way too many misreads and disconnections from the iPad to be useful. We did a 30 pitch session outside this afternoon, and it read only 15 pitches. In addition to the misreads, it disconnected from the iPad 6 times during the same 30 pitch session, when it’s 20 feet from the iPad. Pitching on the Pro 2.0 definitely seems to have more misreads than the hitting, but the hitting has its fair share as well. I’d say if you have any plans to buy this device for outdoor use, save your money and do not buy it.

Yes, the firmware update is kludgy as all heck, but I managed to do it, somehow. But once it started measuring things…well, not great. My kid has never thrown harder than 62 using a Pocket Radar. This thing says he can pump curveballs up to 86 mph. Guessing the Pocket Radar is more accurate (my kid is 12)! This is with the Pro 2.0. The hitting metrics seemed off from time to time as well, but not nearly as bad. And yes, everything was measured right and calibrated. Rapsodo really needs to address this.

Upgraded from Pitching 2.0 to Pro 2.0 and the device was not ready to be launched. I’ve been in contact with Rapsodo for two weeks (they’ve been helpful), but the device doesn’t work. Started with not having the right account and had to transfer to “Pro”. No way to do that online, had to have them do it for me. You’d think there’d be a place online to get a “Pro” plan. Then the device wouldn’t connect to the app. It would claim the serial number didn’t match the device I was scanning despite them being perfect matches on my account and the device, so I couldn’t connect to the device. Next, they’ve pushed multiple app updates attempting to get the firmware to update properly on the app, but nothing they’ve done can get the firmware update to transfer to the device correctly. Just a “something went wrong, try again later message” and it’s been like that for days. You’d think for the thousands of dollars invested, the company would’ve tested their product thoroughly for the launch, so the coaches that trust their product can properly use it for reliable player development. Now I have to put a portion of my income on hold because a produce I use is unreliable. Hopefully they get this fixed so I don’t own a $5,000 paper weight