Acuity Scheduling

The app would be perfect if it could do all the features the web version can do

All the scheduling features of Acuity are great. Their website is great. However, the app is quite annoying. It’s glitchy when scrolling and always takes a long time to load. Also, since they’ve partnered with square I have to log in every time I open the app? Why!!!!

I wish there were other better scheduling platforms because I always continuously run into bugs with this programs. From bugs with payment settings, bugs when adding new appts and add ons, bugs for EVERYTHING! It’s so frustrating. Do better!!

I’ve been here for over 5 years and they haven’t failed me yet

Is there anyway to add mass texting? I want to send multiple messages at once to multiple clients so I can announce any specials going on within my business 🫶🏼 other than that great app and so organized

I cannot for the life of me schedule or block time from my phone. I can only do it from a laptop. Every time I select a time… it bounces it to a whole different time. I’ve never had an app play so many games to the point where I cannot schedule ANY clients…. Because it refuses to allow me to select a time.

This app has been an absolute nightmare. There has been a number of new bugs with every release and I’ve had to speak with Support far too many times. Every time I’m giving a workaround or the option to use the web app which is extremely unintuitive when trying to navigate on mobile device especially as I have a Client right next to me trying to check out. Not sure why these issues are not being considered for fixes as well as it seems like there is no quality assurance because it is an ongoing problem. I will be taking my business elsewhere.

cant log in, cant review images my clients input, this app is so frustrating now!!

Trying to reschedule to change both day and time in an appointment is becoming a hassle. I wind up getting two rescheduling emails because it only allows one at a time. Please fix the glitch

For over a year now when I book a long term client their phone number drops off the booking so I have to re-add it in order for client to get their reminder text. That means I have to always check when booking that their cell number isn’t blank. Or I lose revenue. I happened again today. The number dropped if that clients acuity schedule and he didn get reminder and had been out of town a month so he needed that reminder. It makes us look unprofessional as well. I can add email to the reminders but will those go out? I don’t like to send more than one reminder because I personally hate getting 3,5 reminded from offices. I’ve sent in this complaint several times and I’m told “send us a screen shot”. I do which shows the client name but no phone number listed but it keeps occurring. What does a screenshot show u anyway. U need to expedite this to ur engineers. It’s been three years of this and I pay top tier for acuity needing for this feature. I just rebooked a long term client and it did it again. I had to go back in and add her cell number. Most clients prefer text reminders so I don’t know if it’s happening for email. I’ve complained about this I have updated the app consistently. . Follow up: I have not had great CS response. They still ask for a “ screen shot” of the problem so I’ll show the reminder text number is missing but a screen shot of missing cell number doesn’t give them info really. But it has continued to occur. Why has this not been fixed? I’ve been a client for 13 years when acuity was owned by acuity nor Squarespace. I need this issue fixed. Clients who need reminder have missed sessions which cost me money. A lot of money. CS was stellar when acuity owned the app but now I’ve been ignored by Squarespace and there’s been no change. In about ready to find a new scheduling system which is not the answer I wanted. Pls address this issue and fix it. I’ve sent “screenshot” but as u can imagine it’s not going to give info except show blank space in cell number spot. Pls fix or I’ll b leaving. Doesn’t seem like u care.