Nixplay

Many family members have owned the Nixplay frames for many years, and have all enjoyed sharing photos with each other. Nixplay recently decided to make you purchase storage if you are going to share photos. Not worth it.

Spent over $600 on 4 frames that promised unlimited photo storage and after they walked that promise back, I’m required to either pay for a subscription just for these to operate or I’ve got 4 really expensive bricks. I’m just going to go back to loading some pictures an SD card and plugging them into some significantly cheaper digital frames because at least they can’t bait and switch me.

Sudden surprise paywall after years of use. Totally unethical!

I am so impressed with Nixplay’s customer service. When I signed up for the yearly subscription, there was an error and I ended up with two charges. I emailed Nixplay for help, and Martin responded in a timely manner. He determined the issue to be on Apple Play’s side yet took the time to give me very detailed instructions on how to get my money back through Apple. He definitely did not need to do this as the double charge had nothing to with Nixplay. The fact that he provided step by step instructions when he very easily could have just told me to contact Apple really speaks to how much this company values their customers. The frame itself works great; the pictures look wonderful. I will say that it’s definitely worth paying for the subscription. I was trying to use the frame with just the free service, and many of my photos wouldn’t upload because they were too large. Then I ran out of storage space after about 50 pictures. Since I have switched to the yearly plan, I have not had a single issue uploading photos and have unlimited storage space. We purchased two additional frames for family members and the pictures load to seamlessly to each frame. It’s very easy to use and the plan is affordable so I don’t mind paying for it. This is a great way to share photos with family and to be able to see many photos in your home without having to physically print them out and hang them.

Brings me to the login page, and I entered my credentials correctly. It just spins and spins and spins and spins. I uninstalled and reinstalled and then even put in my credentials incorrectly to test. It immediately told me I had the incorrect credentials. I put in the correct ones again and it just spins and spins and spins and spins.

I have switched tried everything to get this to work. Very frequent inability to upload. Worked great on Android but completely broken on iOS. Will be canceling my subscription.

Thank you to JD for getting me back online.

I don’t even own a frame my grandma does and I was trying to send her some pictures from a family event and it tells me I am over my storage and have to pay to send her pictures she already pays for storage of her pictures so why do I need to pay too talk about double dipping I am going to shop for a different frame that allows sharing but doesn’t double dip on pictures! Find a different brand!!!

Great digital frame with excellent picture quality. It brought so much happiness into our home. It’s been such joy to see new memories appear throughout the day 😊

The response to my question was speedy, thorough and so helpful. Thanks, Martin!