Housecall Pro

Housecall Pro

By Codefied Inc.

  • Category: Business
  • Release Date: 2013-09-01
  • Current Version: 2024.4.9
  • Adult Rating: 4+
  • File Size: 173.61 MB
  • Developer: Codefied Inc.
  • Compatibility: Android, iOS 15.0
Score: 4.54031
4.54031
From 10,009 Ratings

Description

Housecall Pro is the #1 rated field service management platform built to help run & grow your home services business from the palm of your hand. Save hours a week by going paperless, so you can work on your business, not just for your business. Scheduling and Dispatching • Edit your schedule from desktop or phone • Manage appointments with a drag & drop calendar • Set recurring jobs, assign teams, & schedule arrival windows • Send jobs straight to your techs’ calendars • Update techs with automatic phone notifications • Improve communication with in-app messaging • Attach notes & photos while out in the field Customer Communication • Deliver a 5-star experience • Send job status updates & on-my-way texts • Automatically send text and email reminders & confirmations • Request reviews from your best customers Online Booking • Allow customers to book online through your website, Yelp, or Facebook • Customers can directly book your available time slots Estimates & Invoices • Create, update, & send invoices & estimates from your computer or phone • Automatically email estimates, invoices, & receipts • Customize line items & add services during the job Payment • Accept cash, checks, & debit/credit • Process credit cards quickly through the app • Send text invoices & let your customers pay via phone • Directly deposit funds into your bank account • Close bigger jobs with consumer financing Marketing • Send automatic reminder & thank-you emails • Deliver automated postcards right to customers’ doorsteps GPS Time Tracking • See when your team’s at the job site & avoid miscommunications • Track techs’ locations & schedule them to the closest job QuickBooks Online Integration • Import job history, customers, & price list • Reconcile payments & invoices • Instantly sync job data into QBO Advanced Reporting • Track key data points with customizable reporting widgets • Drive business insights & optimize marketing Admin & Security • Automatically sync data to your secure cloud • Allow admins to track job status from the office • Set employee permissions • Export customer data & job information at any time Housecall Pro has powered up! Want to learn how our new powerful features can help grow your business? Call us today! Housecall Pro Awards #1 Top PerformerField Service Management Solution by Capterra Top Category Leader for a Field Service Management App by GetApp (3 years in a row) Rated Excellent on Trust Pilot for business services Subscription information: Upgrades to a paid subscription are through an in-app purchase. There are 3 different plans, starting at $49/month, that are flexible to your business’ needs. Payment for the subscription will be charged to your iTunes Account at confirmation of purchase. The subscription automatically renews unless auto-renew is turned off at least 24-hours before the end of the current period. Your account will be charged for renewal within 24-hours prior to the end of the current period, and identify the cost of the renewal. Subscriptions may be managed by the user and auto-renewal may be turned off by going to the user's Account Settings after purchase. No cancellation of the current subscription is allowed during the active subscription period. Privacy policy: https://housecallpro.com/privacy Terms of use: https://housecallpro.com/terms

Screenshots

Reviews

  • The tech who hates this app

    1
    By the tech who hates this app
    The app is slow. It’s hard to find items and customers because you have to be precise on how you type your entry. You need to type it exactly as how you logged into the file.

  • Poor customer service

    1
    By Thorindlv
    We have been with HCP for a while now. Other then the minor issues that arose every so often it was fine. Then one day a customer disputed a charge and that’s when everything came to a halt. All customer payments they collect are on hold. The dispute was for $1,300 and they took that out of the account without prior notification. Then they also hold on to all payments on top of it. When you call them they can not or flat out refuse to help you. You can’t talk to a manager, you can’t get anyone to help you. So all payments are collected by them and they will not transfer them to you. They do use stripe for processing these payment and stripe is having financial issues lately. I would recommend using a different CRM. Probably one that values their customers as much as you value yours.

  • No support for paying clients

    1
    By Ryanatx512
    I spent hours setting up a profile on this app and kept getting asked to verify my information to receive payments through the app. Contacted customer support after two weeks of waiting for them to verify my EIN. Customer service staff told me tech support doesn’t use phones and won’t call me to go over the issue. The app is tedious and my customers aren’t able to submit deposits. There’s no way to get anyone at Housecall to care about your problems unless it involves upselling you on one of their many paid services and once they get your money they aren’t interested in helping anymore. Just another bloated California tech startup that over promises and fails to deliver the service and support they guarantee at sign up. Don’t waste your time with these clowns.

  • Not worth it.

    1
    By Noneass
    My website looks incomplete and unfinished, takes too long to get help and they kept charging me every two weeks instead per month.

  • Don not get

    1
    By Fearedgamer
    Does not get you any leads and is not very user friendly. I had to spend an hour just to do one thing on the app. It is also $169 a month and limits how many employees you can have on the app.

  • New SPAM platform

    1
    By Andron-1
    My company has been using Housecall Pro for nearly a year, and our journey with this software has been a mix of efficiency and frustration. For the most part, the platform has served us well, offering convenience and a range of features that genuinely made our daily operations smoother. The interface is mostly intuitive, and the range of functionalities it provides has been beneficial in managing our service calls and customer interactions. However, our overall positive experience took a significant hit due to an incident that occurred recently. We started receiving spam messages through the platform, which was more than just a minor inconvenience; it disrupted our workflow and raised concerns over security and spam protection measures in place. Expecting support and a prompt solution, we reached out to Housecall Pro's customer support, only to be met with disappointment. The response was dismissive at best, advising us to simply ignore the spam messages without offering any real solution or showing any intent to address the underlying issue. This lack of support and accountability is concerning and reflects poorly on their customer service and how they value their users. It's disheartening when a company, especially one that provides services to businesses, shows little to no interest in resolving an issue that affects its customers' operations. The response, or lack thereof, from Housecall Pro's customer support was not only unhelpful but also left us feeling neglected and frustrated. It suggests a possible oversight in their system's security measures against spam, which is a significant concern for any business relying on digital tools for their operations. The incident has led us to reconsider our use of Housecall Pro. While the software itself offers a range of helpful features, the lack of adequate support and action against spam messages is a major drawback. The experience has tarnished our view of the company, and moving forward, we are likely to explore other software options that offer not only good functionality but also reliable customer support. In conclusion, Housecall Pro has its strengths in terms of features and usability, but this incident has highlighted a critical area where it falls short - customer support and spam protection. A software solution for businesses should not only enhance operational efficiency but also provide reliable support to its users. Unfortunately, based on our recent experience, Housecall Pro has room for improvement in these areas. We hope this feedback will encourage Housecall Pro to take customer concerns more seriously and to strengthen their systems and support services.

  • Long time customer

    2
    By DarrenB.
    When it works it’s great. But when you need technical support not so much. I’ll be looking into other options

  • Service rate increases, poor customer care.

    1
    By desaddecker
    Initially, my experience with Housecall Pro was positive, with excellent customer care and reasonable pricing. However, over the past few years, I’ve observed a significant decline in their services. It appears that Housecall Pro has hired numerous underqualified individuals for diversity purposes. Consequently, my service rates have skyrocketed, with a minimum monthly charge of $100 to host my website with an additional charge of $75 for the use of the app. Despite their claims of providing search engine optimization, the lack of transparency regarding their methods is concerning. The unjustifiable rate increase has led me to seek alternatives for my business needs, and I cannot recommend Housecall Pro as a result.

  • Good for residential, not commercial

    3
    By sjsicneisolaam
    This app is great for residential contractors, pretty poor for commercial use. For those doing commercial work: 1) Either your techs see all prices or no prices for work they’re assigned to; i.e. you cannot hide pricing on large commercial jobs 2) Very little functionality for those looking to set up service plans with custom terms and payment options. Can’t even set up a service plan until customer pays 3) Poor project management/multi-day job functions; cannot add descriptions to events and appointments on the calendar without adding a new segment to the job; have fun adding 20 segments to a job 4) Either you accept credit cards or you don’t, and you cannot pass on your processing fee. Have fun when that $30,000 bill gets paid on a credit card and you’re on the hook for a $1,000 processing fee while your customer racks up huge points.

  • ALL PRO APPROVED

    5
    By Skehlator
    The one and only scheduling application you should use, from a small business to a large corporation this app is designed to suit all trade scheduling needs, I’m super thankful to have HouseCall Pro in my life it takes a lot of headache out of the way from writing an estimate to being able to turn it into a quote instantly is amazing, as well as the amount of time is cut out out just because of the user friendly interface don’t miss out, make your life easier by investing in HouseCall Pro! My time I spend on house call is a fraction to what I spent on paper invoicing and separately writing an estimate the transferring to a quote, as a business owner as well it’s hard for me to read some of the employees penmanship and having Housecall cuts that out

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