T-Mobile Fiber

Really a horrible app 90% of the time tells you that need an update or can’t connect

I just signed up for T-Mobile Fiber. It’s far too soon for me to comment on the actual T-Mobile fiber internet, however, trying to perform the most basic updates to their Fiber app is an exercise in patience. You need to be ready to look at their spinning circle over and over again as it tries to revalidate everything constantly. What’s really frustrating is when it regularly tells you that it cannot update because it’s offline after just adding a new device. Never mind that everything else is working fine on the network. The layout and process flow of the app is fine. It’s solely a performance problem, but when you have 50+ devices on a new network to set up, it gets old real quick.

This app is terrible and is in need of being updated severely. Full of errors and very slow.

Very difficult app to use. Continually tells you that it cannot connect and to make sure app is updated. That makes modifying internet access for your devices impossible. Close the app, reload, wait 30 seconds, pop-up error, rage, repeat, good luck…

Had T-Mobile Fiber installed and the tech had me download the app. He tried numerous time to connect to the network and failed. He told me to try over the next few days and if it didn’t work call customer support. When I called, the agent sent me down a rabbit hole and caused the router to disconnect. Finally a competent helped me get internet back online but the app still will not connect.

This app needs a lot of work. It has a lot of pop up errors. It’s slow and outdated UI. There isn’t an option to check for updates on my equipment. It needs to be quicker and more modern. I expected better quality from T-Mobile.

Can’t run a bandwidth test.