Care.com: Hire Caregivers

The company I work for gives us a $1000 childcare benefit and this year has contracted Care to administer it. They make it extremely difficult to use our benefit and look for any reason to deny the claims First of all they can never find childcare providers to meet the need and they don’t tell you until the night before you need coverage for work. So you scramble at the last minute to find someone yourself last minute. If for whatever reason you receipt doesn’t match the times you requested (like say your sitter that u had to find last minute was available until 7and you normally start at 6 but because you had no one to watch your kids because Care didn’t let you know until the night before so you had to go in late) they will deny your claim for reimbursement. Not only do they look for any reason to deny your claim it also takes them a whole month to tell you they reviewed and denied your claim and that you need to resubmit because you’re is about to expire. And it will take another month for them to review the claim again. When you call, everyone has such a thick accent you can’t always tell what they are say and it’s hard to tell if they even understand you because their responses are often strange. The company we used before understood how to be more flexible and as long as the childcare hours lined up with our work schedule for that day it wasn’t a big deal and they were much faster. I’d give negative stars if I could. Hope we can rid of these guys next year

Super buggy. So expensive and I can't even go through with bookings because you can't reply or text parents… Even if you do pay for the subscription.

I’m paying for the 3 month subscription. If I dare scroll through some profiles and hit “contact” to chat with candidates I like suddenly I’m getting random “so and so” has accepted your job. I never even saw this person’s profile or reached out to them. So why does this app keep doing that. It’s embarrassing and frustrating. I can only respond that’s it’s a technical error. I hate paying for something that’s barely working properly.

They lure you with discounts and then auto charge but do not refund. No wonder they do not use Apple subscription model for their offering.

The concept of care.com is GREAT and well executed. I give it a 4 star however because the app is extremely slow. When I open the app I have to wait about 30 seconds for it to fully open.

From “caregivers” responding to my ad to them say their not available. To “caregivers” ask for more than what they have advertised. Unprofessional headshots, spelling errors, and canceling once I mentioned meeting in person. This app is a fraud BEWARE!!!

I used care.com to find a babysitter when I was going back to work after having a baby. Through the app, I was able to find one great babysitter, but I had multiple babysitters accept jobs and then cancel at the last minute. Having to let your young baby scream in it’s crib while you take a meeting because your babysitter didn’t show is wildly stressful, particularly for a new mother. There’s no penalty for the caregiver to cancel last minute, but I would have had to pay a penalty fee if I would have cancelled last minute. Also, I’m not willing to leave a negative review for someone that has my home address. If possible, I’d suggest finding reliable childcare outside of care.com.

Tricky way of presenting pricing to make you think it’s $25 but they really charge you $78 for all 3 months at once with no refunds. No availability in my area. I wrote to every single option in my area and no one was interested (some didn’t even reapond) in an ongoing gig for my infant. I live in a touristy area so the caregivers are interested in 1-2 weeks gigs at a resort. Not a reoccurring gig at my house with my infant. I wrote them to tell them of my issues and they offered to close my account and not give me a refund. Super annoyed I wasted money on this.

Takes $ but application is blank

Getting charged for sitter that is MIA and no real support. I’ll have to contact credit card company to correct.