Index: Business Phone Number

Index: Business Phone Number

By Pinger, Inc.

  • Category: Business
  • Release Date: 2022-08-03
  • Current Version: 1.80
  • Adult Rating: 12+
  • File Size: 101.87 MB
  • Developer: Pinger, Inc.
  • Compatibility: Android, iOS 15.0
Score: 4.00833
4.00833
From 360 Ratings

Description

Index helps small businesses improve customer communication with powerful tools like instant auto-reply, texting shortcuts, customer notes, and more. GET A DEDICATED BUSINESS PHONE NUMBER Index gives you a local number that you can use alongside your existing business number or as a replacement for it. Your Index Number powers all of your Index communication tools and features. RESPOND TO MISSED BUSINESS CALLS AUTOMATICALLY Turn missed calls into opportunities with Auto-Reply. Index immediately sends a custom, branded text message to keep customer conversations going when you can't pick up the phone. Share hours, important links, and anything else that might help you win new business. HELP CUSTOMERS INSTANTLY WITH TEXTING SHORTCUTS Access shortcuts for interacting with customers right from your text thread using Index’s Texting Toolbar. Create reusable templates for common questions, book appointments, request payment, collect reviews, and more—all with a tap. CAPTURE AND ORGANIZE IMPORTANT CUSTOMER INFORMATION Save important details about your customers easily, and reference them quickly to add a personal touch to every conversation. Organize customers into lists for sharing updates, offers, and more. REACH CUSTOMERS THE WAY THEY PREFER TO BE REACHED 89% of customers prefer texting businesses over any other mode of communication. Index’s suite of simple, text-based features empowers businesses to reach customers on their terms. Index gives you powerful tools to manage your customer interactions with the convenience of text. Download Index today to start your risk-free 7-day trial. Cancel anytime. Note on Subscriptions: Index is a paid service. Subscriptions are automatically billed monthly or annually to your iTunes Account and auto-renew unless you turn off auto-renew at least 24-hours before the end of the current period. Payments are charged to your iTunes account upon confirmation of purchase. You can turn off auto-renew or manage subscriptions in your iTunes & App Store account settings. Cancellations take effect at the end of the active subscription period. Any unused portion of a free trial period (where available) is forfeited when purchasing a subscription. Terms of service: https://www.pinger.com/terms Privacy Policy: https://www.pinger.com/privacy-policy/

Screenshots

Reviews

  • Used to be good. Not anymore

    1
    By apt620
    When it was just sideline it worked great. Ever since the merge with index, the whole platform is unreliable. I would definitely NOT recommend. Calls don’t come through. Text will go through hours after being sent, if at all. Their customer service/support is probably the worst I’ve seen out of any app I’ve ever downloaded.

  • No customer service or support

    1
    By Suzyfloo
    This app goes down frequently. This is my second time reviewing this app and I made the mistake of not finding an alternative app to this. I’ve lost client messages (never went thru to me or from me to them) which means lost money for me. I do not recommend This app. There is no phone support only chat bot answers.

  • Service out for days

    2
    By HoopoeBird
    None of my texts are getting through to my clients and it’s been like this for days. They need to fix their outage problem asap or I’m taking my business elsewhere.

  • Not What It Used To Be

    1
    By mcclients
    My contacts in this app disappeared for two weeks now they’ve been trying to resolve this problem another problem I can’t receive text messages but I send them out. This company is blaming T-Mobile for the problem. Also horrible customer service takes forever to get back to you and you cannot talk to human if you need details to resolve your problem. might just have to get a second phone or another line and take my business elsewhere.

  • Horrible Customer Service

    2
    By Minnie8409
    I have literally been on their text line since 9:26am chatting up two different people who can’t seem to help me reset my passcode. It is now 12 and we have been texting nonstop. I’m currently without a line for my salon because they can’t seem to find the right link to rest my passcode. Not good for business and at least 30 clients have told me that their number doesn’t go through on the index line so they have to email or call.

  • Shady

    1
    By Bflatt111
    I upgraded to Index from Sideline. What this company did is that they upgraded me (at a more expensive price), but also continued to charge me for Sideline! Seriously? Not only that, the app is buggy and you will sometimes miss important calls. Many times text messages don’t go through. It’s hard to do business with this buggy app. When you write to them for support, they say their “security system” flagged something for some reason.

  • Absolute trash

    1
    By jungleham
    This app and their negligence in faulty coding have cost me thousands of dollars lost from my business since it switched from sideline to this index app. I was kicked out of my own app and cannot log back in even though I have changed my password. I have downloaded and re-downloaded turn my phone off, powered it down, rebooted it do not give these people your money. They haven’t corrected the issue and its been two days i been locked out of my own account: There’s no one to speak to. Clearly, they are highly shortstaffed because they can only text you and I haven’t heard anything back from them in hours.

  • The only reason I don’t leave is because I would have to change my business number.

    1
    By Jalpoejbag jdkc
    So far this app has been tedious at best. It has so many limitations. It also has “outages” and “disruptions” far more than it should. I would get another business app line, but so much of my marketing materials are already out in the world. It may be about time to rip that bandaid off anyway.

  • Too many issues

    1
    By Original lil bean
    This app was great when it was SideLine. Since it changed to Index, I’ve had multiple issues with the app and have missed important business calls and texts with limited help from support staff. Also, outages are not communicated properly. I’ve decided to take my business elsewhere.

  • Terrible execution

    1
    By Annoyed_simon
    We have had a terrible experience with this product. Our account gets shut down multiple times a week. Here are experiences with the features. We never tried utilizing the payment gateway they have. This seems like a great idea. We did discuss product costs with a client though. That triggered the anti-abuse system to block our account. We were told that discussing money can cause the abuse system to block your account. Mass messaging was an appeal to us, although we have never used it. We were flagged by the anti abuse software again, this time they said we sent too many messages at once, so if you purchase index, don’t use this feature. They allow up to 25 recipients, we manually texted less than 25 people and were flagged. Templates are super useful. We have templates in there to assist people with regular questions. This, along with sharing links can flag you by the abuse department and shut down your account. We have had customer service guarantee that we can use these features, and verified we are not abusing the software. We still get locked out daily. Getting locked out during business hours is usually pretty easy, and we get restored quickly. Usually, after 8pm, the 24 hour customer service is basically non responsive and you won’t be able to get help. Also, when the account is blocked, any texts sent to you or from you, don’t exist. These are our experiences over the last 6 weeks. We are currently shut down again as i write this. I literally have nightmares over texting and this is costing us money.

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