GFiber: The Google Fiber App

This app is not all that. My internet will be working maybe not as it should be, but I do not lose internet completely. But when that happens, and the app says that I may be experiencing some issues; at that time the app does not give me the option to run speed test and let me know how bad of service they are providing me. After calling into tech support and reaching someone whose English is their 2nd language, they want to tell me we need to send you another modem because that was the issue. When the modem I have now is 5 months old. And the new router would also correct the issue on why the app is not giving me the option to run a speed test., smdh.

Title says it all. They tell you one thing and do the other. Internet itself was pretty bad and refused to give a mesh extender. Never again

It’s not worth the download. You can’t do anything with it. The information it provides about your network is obviously false. Whoever is in charge of this junk should be promptly fired.

Everything gives errors when trying to change or fix anything. Why show a connected device if I can’t rename to know who is connected.

App has not worked correctly for atleast a month and when i call all they say is they are working on it

Just installed Google fiber and I have never had worse experience on the app in any other app than Google fiber. It doesn’t work the majority of the time. I can’t get anything done because it will not update the information, constant errors. This is BS

I’m on my third day trying to connect to the wireless internet. I’ve talked to the techs multiple times. They keep escalating the issue. We still cannot turn on our WiFi because of what they are calling an app issue on their end.

As others have said, getting this service set up is terrible. I had my first appointment cancelled without explanation, and when I contacted them they didn’t know what happened but had to have me reschedule for a whole week later. And yet a technician still came on the original date without knowing that the outside work had not been done. So GFiber doesn’t even communicate internally it seems. And when I rescheduled I never got a confirmation so I reached out to confirm and they said they didn’t have me on the schedule. Something with the scheduling system is messed up. Also the app has inconsistent information. One page will tell you the install will take 1 hour, while another will say 2 hours. I like Google products and was excited to be eligible for their internet service but so far I am not impressed.

Every person I’ve talked talked to in person or on the phone has been great. I am giving a one start because of the lack of communication and the difficulty to get to a person through the automated system. I set up to have internet two weeks ago and my first appointment was canceled with no reason as to why and very little notice. When a technician finally came to my house he was able to give me an immediate reason and was great and personable, but being in the dark for a full to weeks with no internet was extremely frustrating. I did attempt to use there customer help services, but the AI generated assistance created more confusion and very little help and when it came down to getting a person, it said hold on for a moment I have a person right with you and then never connected me. After I finally my router installed the servers had some sort of error and it all wouldn’t connect to the internet. So I was stuck waiting again. This morning it finally displayed that it was fixed but I received no phone call which I was informed I would when it was ready to be set up. I then tried calling again and the AI assistant asked for all this information. Finally connected me to a representative and they just all the same questions again. I’m so irritated with AI generated assistance when it does literally nothing to assist.

Not letting me sign in through Google account.